MGM IT Service’s approach is based on an understanding of business needs, not simply technology.
We deliver straightforward, easy-to-use, long term solutions, whilst placing great emphasis on providing a high level of customer service and technical support. We feel that in order to provide excellent support, we must concentrate on some key criteria, like sharing information, responding quickly to changing needs and working through problems together with both our customers and vendors.
Needless to say, we run a fully automated Help Desk with over 99% call closure ratio and over 70% first incident resolution. Our Support Services Team, staffed with highly trained Technical Engineers, is always there when you need them – helping you. We provide phone support as well as onsite visits for troubleshooting, monitoring and reporting for all your network locations.
This on-site service provides the appropriate technical resources to customers to identify and resolve specific problems. This is available to all maintained customers and "by the hour" for those wishing for specific help.
MGM IT Services provide support from our office in Working. The Support Cover Period is from 08:00 to 18:00 Saturday to Thursday, excluding public and bank holidays (local time). Support cover is provided via: